ETA LONDON
Terms of Service
Effective Date: January 25th 2025
1. Parties and Scope.
These terms and conditions (“Terms”) govern the relationship between you, the customer (referred to as “you” in these Terms), and J AND RAYS LTD, trading as ETA London, a company incorporated in England and Wales under company number 10529073, with its registered office at 29 St. Nicholas Place, Leicester, England, LE1 4LD (“ETA London”, “we”, or “us”), in connection with the provision of our Electronic Travel Authorisation (ETA) application services for travel to the United Kingdom.
If you are acting as a Consumer under the meaning of the UK Consumer Contracts Regulations 2013, certain additional rights may apply, and these are detailed in this document. If you are not a Consumer, you confirm that you have authority to bind any business or organisation on whose behalf you are acting.
These Terms, along with our Privacy Policy and any other terms specifically referenced on our website (etalondon.com), form the entire agreement between you and ETA London regarding our services. Any other terms, including those you seek to impose or incorporate, or which are implied by trade, custom, or course of dealing, are expressly excluded unless otherwise agreed in writing.
ETA London provides application assistance for the UK’s Electronic Travel Authorisation system. We guide you through the required documentation, process your ETA application based on the information you provide, and submit it to the relevant UK government platform. These Terms apply to all such services provided by or on behalf of ETA London.
If we refer you to any third-party service provider, you are responsible for reviewing their terms, and our Terms will not apply to those third-party services. We do not accept any liability for services or actions of third-party providers.
Before placing an order, you will be given the opportunity to review and correct any input errors. Once you submit your application, you will receive an email acknowledging receipt of your order. A contract will only be formed when we confirm acceptance of your order and commence processing, which will be indicated in an email titled “Your Order Has Been Received.”
If you are a Consumer in the UK, you may have the right to cancel your order within 14 days under the Consumer Contracts Regulations. However, by submitting your application and authorising us to proceed immediately (due to the time-sensitive nature of travel documentation), you acknowledge and agree that our service begins before the 14-day cooling-off period expires. Therefore, if we have started processing your application, you may not receive the full benefit of the cooling-off period and may be liable for partial or full service fees. Moreover, ETA applications are custom services prepared to your specific request, and as such may be exempt from the statutory right to cancel.
2. Procedure.
ETA London will make every reasonable effort to provide you with accurate and up-to-date information and to support you in securing your Electronic Travel Authorisation (ETA) in a timely manner for your intended travel date. However, ETA eligibility requirements—including documentation, fees, processing times, and approval outcomes—are determined by UK authorities and may vary depending on details you provide, such as your nationality, residence status, age, travel history, and other personal factors.
Please note that UK government policies or requirements can change without notice, and additional information may be requested at any stage. We will inform you of such changes as soon as we become aware of them, but we cannot guarantee prior notice.
3. Submission of Documentation.
You can find a clear outline of the requirements and steps involved in submitting an ETA application on our website (etalondon.com). Once you submit your information through our platform, you will receive confirmation via email that we have received your application. ETA London will only process the ETA request(s) explicitly submitted by you; we are not responsible for any additional documentation, authorisations, or visas that may be required for other destinations or stopovers.
By submitting a request to process your ETA through ETA London, you agree to be bound by these Terms. After your documentation and information are received, your application will be reviewed and validated, and processing will commence. We reserve the right, at our sole discretion, to refuse to process any application at any stage, and we are not obliged to provide a reason for refusal.
4. Obtaining the ETA.
Upon receiving confirmation of your approved ETA, you are responsible for verifying that the details (including name, passport number, and travel dates) are accurate and meet your travel needs. If you notice any discrepancy or error, you must notify ETA London immediately via email.
Please note that issuance of an ETA is solely at the discretion of UK immigration authorities. Even with a valid ETA, border officers have the authority to deny entry upon arrival. ETA London does not guarantee the issuance of an ETA within a specific time frame, as final processing rests with the UK Home Office. Our service fees are charged for the review, preparation, and submission of your application, and are not contingent upon a successful outcome.
We strongly advise that you do not make non-refundable bookings (such as flights or accommodations) until your ETA has been granted.
5. Delivery.
As our application service is entirely digital, documents and notifications will be delivered electronically via email, unless otherwise agreed. It is your responsibility to ensure that the contact details you provide are correct and that your email settings allow for receipt of our messages. ETA London accepts no liability for delay or non-receipt caused by third-party email providers or internet disruptions.
6. Additional Services.
From time to time, ETA London may offer optional add-on services such as application pre-checks, priority handling, or travel support packages. Any such services will be clearly described on our website, and their associated terms will be incorporated into these Terms upon selection.
Where third-party services (e.g., travel insurance or testing services) are offered via our website, they are provided by external partners under their own terms and conditions. ETA London is not responsible for any delay, error, or loss arising from the use of these third-party services, and no liability is accepted in respect of their performance.
7. Fees.
All fees for ETA London’s services are clearly displayed on our website at the time of ordering and include applicable UK taxes, if any. You are responsible for all associated charges, including government processing fees and any add-on services you may select. Once an ETA application has been submitted on your behalf to the UK Home Office, all service fees become non-refundable.
Please note that UK government fees, policies, and processing times may change without notice. In the event of any such change during your application process, we will make reasonable efforts to notify you. ETA London also reserves the right to select the most suitable service method available to meet your stated timeline. Should an application need to be resubmitted due to inaccurate or incomplete information provided by you, a reprocessing fee may apply.
Cancellations made before submission to the UK Home Office may be subject to an administrative fee. Once an application has been lodged with the UK Home Office, the full fee will apply and no refunds will be provided under any circumstances.
8. Disclaimers and Important Notices.
The decision to approve or reject an ETA application lies solely with the UK Home Office. While ETA London will assist in reviewing and submitting your application, we do not influence or guarantee outcomes. Immigration authorities may request further information or deny an application without disclosing reasons. Even if an ETA is approved, border control officers retain the right to refuse entry upon arrival.
ETA London disclaims any responsibility for:
Rejections due to incomplete or incorrect information supplied by the applicant;
Delays caused by government systems or policy changes;
Costs incurred from non-refundable bookings made before receiving travel authorisation.
We strongly recommend that you do not confirm travel plans until you have received an approved ETA. It is your responsibility to ensure the ETA matches your travel dates, purpose of visit, and passport details. ETA London provides information and services in good faith and accepts no liability for decisions made by immigration authorities or errors in official documentation.
9. Limitation of Liability.
ETA London’s liability is limited to errors directly caused by our negligence during the processing of your application. In the event of such errors, liability will be capped at the total service fees paid to us for that particular application.
We are not liable for any indirect or consequential loss, including (but not limited to) missed travel, accommodation costs, or lost profits. ETA London also accepts no liability for delays, rejections, or damages arising from actions or failures by third parties such as the UK Home Office or email providers.
Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by our negligence;
Fraud or fraudulent misrepresentation;
Any matter for which it would be unlawful to exclude or limit liability under UK law.
10. Claims Period.
Any claims relating to the services provided by ETA London must be submitted in writing within 30 days of delivery of your ETA notification (or, if undelivered, within 30 days from the date of order). Claims submitted after this period will not be eligible for rectification or compensation.
11. General Terms.
These Terms and any documents referenced within them represent the entire agreement between you and ETA London and override all previous discussions, communications, or understandings. If any provision is deemed unenforceable or unlawful, that provision shall be removed or adjusted without affecting the remaining Terms.
ETA London shall not be held responsible for failure or delay in performing any part of these Terms due to circumstances beyond our reasonable control (“force majeure”), such as government disruptions or natural disasters.
We may assign or sub-contract our responsibilities or rights under these Terms. These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England.
12 Contacting Us.
If you have any questions, requests, or concerns regarding these Term of Services or your personal data, please contact us:
📧 Email: Info@etalondon.co.uk
